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Vantiva Announces Worry Free Guarantees™ for its Web Hosting Services
Ithaca, New York – February 10, 2006
Vantiva Internet Solutions LLC today announced its new Worry Free Guarantees™ for its line of Web Hosting plans. The Worry Free Guarantees represent Vantiva’s dedication to customer satisfaction and a high standard of service. The guarantees include a 30-day money back offer, 99.5% uptime for websites, and quick-response customer support.
Click here to learn more about the Worry Free Guarantees™.
Guarantees Backed by Actual Money and Service Credits
The 30-day Money Back Guarantee allows customers to use Vantiva’s services for up to 30 days with no risk at all - simply cancel within 30 days and get your money back. The uptime guarantee promises 99.5% website uptime each month or Vantiva will reimburse you (based on the amount of downtime experienced). The quick customer support guarantee says that if you don’t get a response within 3 hours, Vantiva will issue a $1.00 credit per ticket. On average, Vantiva’s support response time is approximately 20 minutes.
“New customers can feel confident when choosing Vantiva for web hosting,” said Philip Huang, Vantiva’s Managing Director. “We understand how important a website can be for a business and how frustrating it is to deal with poor customer service. That’s why we’ve developed all of our back-end systems for speed, scalability, and reliability. I encourage all businesses that need web hosting to give us a try, you won’t regret it.”
Vantiva’s Quality Management Initiative
The Worry Free Guarantees are part of Vantiva’s internal quality management initiative to ensure its services perform at the level that demanding business customers have come to expect. “When a customer has to request a refund or credit, it means we’ve failed somewhere,” said Mr. Huang. “We work very hard to provide a reliable service so that customers never have to invoke the Worry Free Guarantees. It keeps us on our toes.”
About Vantiva
Vantiva Internet Solutions LLC is a full service web development and consulting firm primarily serving businesses in Ithaca, NY and New York City. Vantiva provides a suite of end to end solutions that help small and midsize businesses develop effective websites and applications. For more information, see www.vantiva.com.
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Media Contact: info@vantiva.com
Copyright © 2006 Vantiva Internet Solutions LLC. All rights reserved.
