Simply log into your webmail account as usual and select Roundcube. If you have any questions or issues, please contact our support department for help.

Viruses and spam messages sent to email accounts protected by Postini will never reach your inbox. No more tedious filtering and tagging through your email client! You can log into your Postini Message Center to view emails being blocked and also adjust your protection settings.

Another advantage of the Postini system is that in the unlikely event that our email servers should become unavailable (we guarantee 99.5% uptime, with 100% server uptime the last 3 months), emails sent to you will still be queued by Postini and delivered once your server is available again. Enjoy maximum email continuity with over 99.999% availability!

Postini accounts are now available for $5/month per email account and allows up to 5 email forwarders (total of 6 email addresses). We’re very excited to provide this great service at such an affordable price to our clients. Discounts are also available for volume packs and annual commitments. Postini is only available to Vantiva Web Hosting customers. Please contact us for details.

Vantiva decided to develop the customer portal to further improve the customer experience on our website and make account management simpler. Instead of having to log into each area separately, customers can just log in once and have access to all the resources they need.

Click here to learn more about the Worry Free Guarantees™.

Guarantees Backed by Actual Money and Service Credits

The 30-day Money Back Guarantee allows customers to use Vantiva’s services for up to 30 days with no risk at all - simply cancel within 30 days and get your money back. The uptime guarantee promises 99.5% website uptime each month or Vantiva will reimburse you (based on the amount of downtime experienced). The quick customer support guarantee says that if you don’t get a response within 3 hours, Vantiva will issue a $1.00 credit per ticket. On average, Vantiva’s support response time is approximately 20 minutes.

“New customers can feel confident when choosing Vantiva for web hosting,” said Philip Huang, Vantiva’s Managing Director. “We understand how important a website can be for a business and how frustrating it is to deal with poor customer service. That’s why we’ve developed all of our back-end systems for speed, scalability, and reliability. I encourage all businesses that need web hosting to give us a try, you won’t regret it.”

Vantiva’s Quality Management Initiative

The Worry Free Guarantees are part of Vantiva’s internal quality management initiative to ensure its services perform at the level that demanding business customers have come to expect. “When a customer has to request a refund or credit, it means we’ve failed somewhere,” said Mr. Huang. “We work very hard to provide a reliable service so that customers never have to invoke the Worry Free Guarantees. It keeps us on our toes.”

Account Manager

Vantiva’s powerful Account Manager lets customers manage all of their account information, from viewing invoices to adding upgrades to their service plans. When customers log into the Account Manager, they can see their current services at Vantiva, review their billing history, pay invoices, and change contact/payment information.

The Account Manager is also secured with 128-bit SSL encryption. “Protecting customer data is a top priority at Vantiva,” said Philip Huang, Vantiva’s Managing Director. “When doing business with us, customers can rest assured that we’re taking serious measures to protect their private information.”

Project Center

The Project Center lets Vantiva’s web design and development customers oversee all aspects of their ongoing projects. Customers are able to monitor work in progress and see detailed descriptions of various project tasks. They can also post comments and upload content for use in their project. “One of the most important factors in the success of a web development project is client communication,” said Mr. Huang. “Our Project Center keeps customers completely in the loop throughout the entire project.”

Support Center

Vantiva’s customer service hub, the Support Center, provides a centralized area for customers to get help and support. It contains a Knowledge Base which contains an extensive list of frequently asked questions and guides covering technical, billing, pre-sales, and other general topics. The Knowledge Base gives customers a comprehensive self-help resource where they can quickly find answers to their questions.

Also located in the Support Center is Vantiva’s Online Helpdesk, where customers can submit a support ticket whenever they run into technical or billing problems. The support ticket notifies a Vantiva technician to help you and subsequent replies for the ticket are conveniently handled through email. “There is no hassle, no being put on hold - simply submit a ticket and get back to what you’re doing while our support staff attends to your issue,” said Mr. Huang.