End-user support inquiries for xDSL, Fiber and Connected Home inquiries
If you are an end-user of a Vantiva (formerly Technicolor) ADSL, VDSL, Fiber gateways or connected devices (accessories) based in Europe, Middle-East or Africa,
please fill in the below form with all required information. Our support service will come back to you as soon as possible.
Important notes :
- Any form that is not filled in properly or has insufficient information will not be answered.
- The support service does not provide any firmware updates, which are directly handled by service providers. Please contact directly your usual service provider to request firmware updates.
- For Open Source software codes, please visit our dedicated section: click here
- If your request is related to a cable gateway, set-top box or any other video device, please contact directly your usual service provider or your distributor/reseller support service.
- If your request is related to a Thomson product, please visit Thomson Consumer Website.
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